Lotus Oaks Pty Ltd ABN 51 007 080 177
Lotus Oaks Developments Pty Ltd ABN 71 897 387
Personal information means information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
We will not collect sensitive information such as your race, religion, beliefs, sexual preference, health or criminal records, or details of your political, professional or trade associations, except where you have consented or as permitted under the Privacy Laws.
Collection of personal information
In the course of providing goods and services, we collect personal information in a variety of ways. For example, we collect information if you:
Methods of collection
We may collect personal information in a number of ways, including:
Where we collect personal information about you, we will take reasonable steps to provide you with certain details about that collection (such as the purpose for which we are collecting the information and the type of third parties to which it is usually disclosed). We will generally include this information in a collection notice.
Use and disclosure of personal information
We will only use or disclose personal information for the purpose for which it was collected or in accordance with the Privacy Laws (for example, where you have consented, or where you would reasonably expect this to occur.)
The main purposes for which we collect, hold, use and disclose personal information includes:
We may share your personal information with third parties where appropriate including:
In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services.
Cross border disclosure of personal information
We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas.
We will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.
We may use or disclose your personal information to let you know about us and our products and services (including promotions, competitions, special offers and events) and the products and services of third parties (for example, in relation to house and land packages), either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by mail, email, SMS, telephone and facsimile.
Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by:
Site visit information
We may record your server address, the date and time of your visit, the pages you visited, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you used.
We may use and disclose this anonymous information, for purposes including statistical analysis and to assist us to improve the functionality and usability of our website. Although you are not individually identified, we reserve the right to use or disclose this information to try to locate an individual where we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with our website, or where we are otherwise required or authorised by law to do so.
A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use do not identify individual users, although they may identify the user’s internet browser.
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can, however, limit the functionality of our website.
Online Behavioural Advertising
We use advertising programs that place cookies on your computer to collect information about your browsing history (including on external websites). This information, which does not identify you personally, is collected in order to improve your online experience by customising the advertising you see to your interests (including the display of more relevant ads on external websites). You can opt out of these programs at any time by clicking here.
Security of personal information
We will endeavour to maintain a secure system for storing personal information. Technological and operational policies and procedures are in place to protect personal information from misuse and loss and from unauthorised modification or disclosure. We will dispose of personal information where it is no longer necessary to fulfil the purposes for which the information was collected or as required by law.
Where lawful and practicable, we will give you the option of not identifying yourself when supplying information or entering into transactions with the company.
Access to personal information
Subject to some exceptions that are set out in the Privacy Laws, you may access any personal information we hold about you. To do so, please contact us and we will respond to your request as soon as possible. A handling fee may be payable so that we can obtain the information you require.
Changing personal information
If you believe that your personal information is inaccurate, incomplete or out of date, you may write to us and make a request to correct the information. Your request will be dealt with in accordance with the Privacy Laws.
If you feel aggrieved by our handling of your personal information, you may make a complaint to the Officer responsible for Privacy, Peter Bozzo (firstname.lastname@example.org). Your complaint will be investigated as soon as possible and you will be provided with a written response. Alternatively, you may make a complaint to the Privacy Commissioner (although the Commissioner may decline to hear the complaint if you have not first made a complaint to ##).
Additional Information on Privacy
For further information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
Updating our privacy statement
By providing your personal information to us or by using our website, you are indicating your acceptance of our current policy.